OKKAMI - Accessing Admin Dashboard & Degraded Performance – Incident details

Accessing Admin Dashboard & Degraded Performance

Resolved
Degraded performance
Started over 3 years agoLasted about 3 hours

Affected

Admin Dashboard

Degraded performance from 6:05 AM to 9:30 AM

App

Degraded performance from 6:05 AM to 9:30 AM

Updates
  • Resolved
    Resolved

    Users may have experienced a service disruption by not being able to access the OKKAMI Admin Dashboard. This issue has now been resolved.

    We are sorry that you may have experienced a delay in processing service request or trying to access the Admin Dashboard. A software bug caused a number of jobs to queue in the system which resulted in a bottleneck. A hotfix has been identified and is being rolled out.

  • Investigating
    Investigating

    We are currently investigating an incident where some users are not able to access the OKKAMI Admin Dashboard.